When it comes to customer service, saying yes easily sets you apart. Customer connections can be built by being a problem solver. This summer I was on a short road trip with my family. We had just purchased a car for my wife and were enjoying our first trip. About two hours into our journey… Read more about Saying yes
Today a friend contacted me with great news. She was recently hired as a communications manager for an event center. She has reinventing herself. So at the outset of this she asked what advice I could offer as she ventures out into this new space. Not wanting to overwhelm, I decided to keep the first… Read more about She’s a communications manager! Now what?
I hate seeing others dismissed. I find I do it more than I like myself. Often it results from a gap in understanding someone from a different generation group, profession or point of view. No matter the root, it is a quick way to disconnect ourselves from others. And just like any offense, it is… Read more about Dismissing Others
Why don’t we ask each other for help anymore? It wasn’t too long ago that barns were raised as a community, sheep were sheared as a group effort. When I was young we used to participate in the spring branding, immunizations and ear tagging for a friend’s cattle ranch. It was a time to get… Read more about Tackling it together
Recently three types of events have been more frequent than I like within my community: funerals, layoffs, and health issues. These are all issues our friends experience, and our response is critical. When I was younger, I avoided conversations with someone struggling or grieving. I felt helpless. However, as I mature, these events become more… Read more about The hard things that count
This year I have had the opportunity to congratulate several graduates as they branch out in to the world with new degrees. As they head out on new or redefined careers they all are surviving on hope. That hope comes from us, the people in their community. I would love to report that I am… Read more about Of gowns and hope
No, this has nothing to do with the elevator pitch. To get to that you have to first have a conversation in an elevator. Recently at a convention I noticed that I have an uneasy feeling every time I ride in elevators with people don’t know. The convention was in the same place I was staying I was constantly going up and down to and from either a meal or a workshop.
Why am I so uncomfortable….
This weekend I attended the U2 360 concert at Qwest Field in Seattle Washington. In the stadium were at least seven other good friends dispersed among the crowd but I had only bought one ticket and attended alone. I was surrounded by strangers. What I noticed at this conference were so many people drinking to… Read more about Numbed vs being present