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John Bergquist

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Noticing good

There is always so much going on around us that we don't have eyes to see. People are innovating and creating great art. Instead we spend our time pointing out the negative. We are slighted in a customer service exchange or something is wrong with our order. We are quick to complain. What we often seem to not do is notice good.

October 21, 2010 by Johnflurry

There is always so much going on around us that we don’t have eyes to see. People are innovating and creating great art. Instead we spend our time pointing out the negative. We are slighted in a customer service exchange or something is wrong with our order. We are quick to complain.  What we often seem to not do is notice good.

I am pleasantly surprised at the response when I point out something good being done. People react.  Today gratitude, just as much as promoting, is a new type of currency. Like no other time in history can a compliment in public travel around the world  via word of mouth.  Relationships online and off are strengthened by noticing good.

Cold food or poor service is common.  Remarkability and gratitude are rare.

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Filed Under: Company Culture, Customer Service, Marketing, Rants, Social Networking Tagged With: Community, etiquette, Listening, Marketing, Social Media, Tribes

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