We have all experienced this. We walk into the vacation rental, business or classroom and are met with a barrage of instructional signs. Signs are posted in the bathroom, kitchen and bedroom doors. We have plenty to learn, as the new member in the club, stable, office, classroom, time share or rental. As the leader… Read more about Too many signs
When it comes to customer service, saying yes easily sets you apart. Customer connections can be built by being a problem solver. This summer I was on a short road trip with my family. We had just purchased a car for my wife and were enjoying our first trip. About two hours into our journey… Read more about Saying yes
Today a friend contacted me with great news. She was recently hired as a communications manager for an event center. She has reinventing herself. So at the outset of this she asked what advice I could offer as she ventures out into this new space. Not wanting to overwhelm, I decided to keep the first… Read more about She’s a communications manager! Now what?
It takes a lot to catch my attention through email. LinkedIn did it this week, and they did it well. They did a brilliant job in perking my interest in both my closest connections and their recent stories. As a professional networking site, most of us see it as an interactive resume. Users barely log… Read more about LinkedIn got it right
Twitter taught me how to get a point across in 110 characters of text. Many of us noticed our writing improve on blogs and in books. Another benefit was the ability to know quickly if you were someone I wanted to connect with. In the short descriptions on a good twitter profile I knew who… Read more about Brevity and connection
I first started using google profile about two years ago. It just makes sense. Google allows you to add as many links as you want as well as a useful description about yourself among other items. It is probably the most public place where you can tell the world about you. Remember the term “google… Read more about About you: Google profiles
We were having a meeting in the Soma Games/Code-Monkeys office a couple of weeks ago near the front of the shop. In the middle of the meeting Chris Skaggs our CTO yelled out, “he is wearing our shirt!”. We all turned to look out the street front window. A guy in his twenties had just… Read more about I chased him down
A few months back I was going through a few personality tests. The last one I took was the Core Value Index. I learned a big lesson from the CVI. I value relationships so much that I have a tendency to delay or stall closing a deal when doing business. On the other end of… Read more about Cutting to the deal