Extravagance says “I don’t know how to say thank you, but I am trying”. Extravagance shows that you not only noticed but that you acted. To be extravagant is to be powerfully purposeful with others. We have to notice details; what they are/are not interested in, their current struggles, desires and dreams. It can be… Read more about Extravagancy in relationships
I just read probably one of the smartest assessment of the continued privacy discussion I have seen in a while. Brian Solis’ post found via friend Clay Hebert’s twitter stream this morning, covers much of what I have written in regards to being responsible with our own privacy online. Brian says so much more. I… Read more about Why are you hiding?
Recently I took a core values test called the CVI*. I was not surprised that the results showed I was a connector (they call it being a Merchant). In fact I registered extremely high in this category. I guess that others who score high in a single value group have a tendency to over apply… Read more about Connection isn’t everything
Reading through blog posts and other platforms like Google Plus this week I began to notice something common. When someone asks a valid question many of the responses just add nonsense to the comment stream instead of answering the question or offer solutions. Now let me be clear, I have done this as well. It… Read more about Wasting our words on folly
When it comes to customer service, saying yes easily sets you apart. Customer connections can be built by being a problem solver. This summer I was on a short road trip with my family. We had just purchased a car for my wife and were enjoying our first trip. About two hours into our journey… Read more about Saying yes