It was a bit funny that I had just read about the science of smile the morning I met Ali of Thistledown Photo for the first time. I contacted her to take a few business shots for the blog and we had chatted via e-mail for about two weeks. Guy Kawasaki in his book Enchanted explained that in order for your smile to win people over, it had to be genuine. One of the defining anatomies of a genuine smile is crows-feet the lines leading out from your eyes on both sides of your face. These lines, it turns out are very difficult to fake.
Last Saturday when we met for the shoot the wind was blowing and the temperature was low. I had to alternate between the shots and warming up in my coat. Ali’s personality was definitely warm though. I had picked her based on her portfolio but as soon as I met her I knew I was going to get my moneys worth. She was accommodating, creative and energetic. She constantly made me laugh. The whole experience was enjoyable. As I drove away I tried to define exactly what Ali had that allows her to connect with her customers so easily. What I think it boils down to is that she puts them at ease, she is professional and has her shoots well planned out. Not only is she easy to visit with she takes what can be uncomfortable for most and gets the best possible shots. Really though I think she just loves her work and that translates to the customer. The result? Everyone of my shots have plenty of crows-feet. What’s your special way that helps you connect to your customer, reader or co-worker?